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Refund policy

At Luxe Brass, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the terms and procedures for returns and refunds.

Returns

  1. Eligibility for Returns

    • Items must be returned within 30 days of receiving the order.

    • The item must be unused, in its original condition, and with all packaging and tags intact.

    • Custom-made or personalized items are non-returnable unless defective or damaged upon arrival.

  2. Non-Returnable Items

    • Gift cards

    • Items marked as final sale

  3. Return Process

    • Contact our support team at contact@luxebrass.com with your order number and reason for return.

    • Once your return is approved, we will provide detailed instructions and a return shipping address.

    • Customers are responsible for return shipping costs unless the item is defective or damaged.

  4. Inspection and Approval

    • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your return.

    • If approved, a refund will be processed.

Refunds

  1. Refund Process

    • Approved refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.

    • A confirmation email will be sent once the refund is issued.

  2. Partial Refunds

    • Partial refunds may be issued for items that are not returned in their original condition or are missing parts not due to our error.

  3. Late or Missing Refunds

    • If you haven’t received a refund yet:

      • Check your bank account or credit card statement.

      • Contact your bank or credit card provider, as it may take additional processing time.

      • If you’ve completed these steps and still have not received your refund, contact us at contact@luxebrass.com.

Exchanges

  1. Defective or Damaged Items

    • If your item arrives defective or damaged, please contact us within 7 days of receiving the product.

    • Provide clear photos of the issue along with your order details to expedite the exchange process.

  2. Exchange Process

    • Exchanges are processed similarly to returns. Once the defective item is returned, we will ship a replacement.

Cancellations

  1. Order Cancellations

    • Orders can be canceled within 24 hours of placement. Contact us at Contact@luxebrass.com to request a cancellation.

  2. Post-Shipment Cancellations

    • If the order has already shipped, it will need to follow the return process outlined above.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us: